Delivery

Delivery.

The delivery with our carrier Kuehne-Nagel offers you an appointment and drop off your parcels on a filmed pallet for the bulky parcels at your door or down your building.

 

Deliveries are made from Monday to Friday between 9 am and 6 am except between 12 am and 2 am.

(NO DELIVERY ON SATURDAYS)

 

The delivery charges are shown in your shopping basket.

These delivery fees are for metropolitan France.

If the customer experiences problems accessing the site, it will have to get in contact with the customer service lacabanedecalys.com (amobylia@orange.fr) before ordering in order toset the delivery terms and the additional fees estimate incurred which will be the customer’s responsibility.

If the client or a third party is absent at the time of delivery, if an address error has been made by the client or if the products can’t be delivered because of an unexpected difficult access to the place, the client shall pay a new delivery.

We can deliver any other place on estimate.

Any parcel lighter than 10 kg can be delivered by Colissimo to the address given by the customer.

The shipping will be made according to the dates given at the time of order. The delivery time of the parcel depends on La Poste services, the client can track his parcel thanks to the Colissimo number on La Post website. lacabanedecalys.com shall not be liable for any deficiencies (loss, delay, damage) of la Poste.

If the client fails to take delivery of the goods, the parcel will be dropped off in the client’s letterbox if it is small enough.

Otherwise, a delivery notification will inform the client. The client will have to collect his parcel at the post office within 10 days. If it fails to collect the goods within that timeframe, the parcel will be sent back to lacabanedecalys.com. In that case, the order will be automatically cancelled and the client will be refunded within a maximum of 30 days, after deduction of the delivery charges which will remain the client’s responsibility. If the delivery fees have been offered, they are deducted from the refund as well.

Instructions to follow at the reception of your order

During the delivery, the client must ensure that :

  1. The goods correspond to the order.
  2. The goods haven’t been damaged in transit.
  3. The conditions of the goods have been checked by the client if the outer packaging has been damaged.
  4. The deliverer asks him to sign a delivery note for acceptance of the goods. 

If the client notices any defect on the packaging, it must report it and includes a specific description of the nature of the defects on the delivery note (damaged box, missing parcel, parcel already open, broken products/and or missing, damaged products...).

Do not hesitate to make reservations in case of any doubt. You must take pictures of the packaging and of the product but writing « subject to unpacking» on the delivery note won’t be accepted in the case of any complaint.

Then you must notify us within 3 days following the delivery and included 2 pictures, otherwise we could not take into account your complaint.

If the client fails to respect instructions, lacabanedecalys.com won’t be held responsible for it and the client will be liable forthe defects and/or damages duly noted on the delivery and it could not call into question lacabanedecalys.com and/or his insurer, the sale or the payment.

lacabanedecalys.com asks the client to unpack the product carefully so the product and the packaging remain in good condition.

According to the legal guarantee of conformity, if the complaints are accepted, the client could exchange its product or get a repair of the defective product. If the product is not in stock anymore or if it’s not repairable, the client will get a refund. If the client doesn’t advise bebe.calys.com of a return, it couldn’t be accepted.

The products must be return in perfect condition with all its original accessories. Products that have been damaged by the client will not be refunded.

If the client sends back the goods through the carrier, it will have to carefully complete and sign the carrier’s form. No claim will be accepted by lacabanedecalys.com if the norm is not completed and signed.

In a proven case of non-compliant product,the return fees are the responsibility of lacabanedecalys.com 

If the client doesn’t respect the procedure discussed above and the deadlines, it could not complain for non-compliance or apparent defects on the delivered products.

exempts de tout vice apparent.

Delays :

In accordance with the provisions of the articles L.138-1 and beyond of the Consumer Code, consumers can cancel orders if the delivery deadline (specified on order) is exceeded, except in cases of force majeure.

If it is the carrier who delivers the goods, the delivery date will be the one where he met the client.

Only cancellations sent by registered letter with acknowledgment of receipt (sarl AMOD Quartier Lauvière 83340 Flassans sur Issole) or in another medium writing, after having ordered lacabanedecalys.com, under the same conditions,to fulfill its obligation within an aditional reasonable time, and received before the delivery of the products will be taken into account by lacabanedecalys.com.

The sale is considered as cancelled if there is no provision of the package before the receipt of the letter by lacabanedecalys.com.

The refund of the goods is made as soon as possible and no later than 14 days after the receipt of the client’s cancellation request. The client may claim neither a penalty nor interest for delay.

Non-attendance : if the client is absent at the date of the delivery planned by the carrier, another appointment will be set up.

If the client is unable to set up a second appointment with the carrier (client’s fault) : 15 days after a fruitless demand letter, the sale will be considered as done. lacabanedecalys.com will keep any amount paid.

Return a defective product or a product delivered by mistake

Any defective item or delivered by mistake will be fully reimbursed provided that you respected the instructions above. This is important as we could not take back the goods if the product or its